Legal
Privacy policy
What this website collects, why, who helps deliver it, and how to ask about your information.
Effective date: November 5, 2026
This policy covers the website of The Craft Collective, 457 Casazza Dr, Reno, NV 89502. It does not cover booking on Vagaro, our social media pages or Google Maps, which have their own policies.
The short version
- We collect what you type into our contact form, and we use it to reply to you.
- We use Google Analytics to understand how the site is used. It sets cookies, and you can opt out.
- We have no advertising pixels and do not use your information for advertising.
- We do not sell your personal information or share it for advertising.
What we collect
What you choose to send through the contact form on our contact page:
- Your name, and a phone number, an email address or both.
- The best time to reach you, if you pick one.
- What you need help with, and a few answers about it:
- Weddings and events: the date, where everyone will get ready, and how many people.
- Hair replacement: which option fits you best, and whether you have worn a hair system before.
- Extensions: your hair length today, and whether you have had extensions before.
- Color correction: what your hair was last colored with.
- Any message you add.
The form does not ask about your health, medical history or medications. Please do not include them in a message. If you call or email us instead, we receive what you tell us there.
Like almost every website, our host keeps standard technical logs when you visit (for example your IP address, browser type and the pages requested), which are used to keep the site running and secure. Google Analytics also records how the site is used; see below.
How we use it
To answer your question and, if you want, help you book. We do not use form details for marketing lists, and we do not use them to build a profile of you. We use Google Analytics figures, which do not include what you write in the form, to see which pages help people and to improve the site.
Who helps us run the site
These companies process information for us, only to provide their service:
- Cloudflare hosts the website and keeps the technical logs mentioned above.
- Cloudflare Turnstile checks that a form was sent by a person, not a spam bot. It loads only when you start using the form, and when you send it we pass the check result and your IP address to Cloudflare to verify it. Turnstile may set its own cookies or similar data while it runs.
- Resend delivers your form message to us by email. It is sent through an email account run by PracticeRank, the company that manages our website.
- Google Analytics, loaded through Google Tag Manager, measures how the site is used: pages viewed, how far people scroll, clicks on links to other sites, clicks on our phone number and booking links, and when a contact form message was delivered (not what it said). It sets cookies, records information such as your device, browser, approximate location and the pages you visit, and shares it with Google under Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on, or by blocking cookies in your browser.
- Google Maps loads only if you press "Load interactive map". Until then nothing is requested from Google. Once loaded, Google may set its own cookies.
Your form message is kept in the email inboxes of the people who answer enquiries. This website does not store it in a database.
Links to other sites
Booking happens on Vagaro, and we link to our Instagram, Facebook and Google listings. When you follow those links, the other site's privacy policy applies.
Cookies, tracking and Do Not Track
Our own code sets no cookies. Google Analytics does, as described above, to tell visits apart and measure them over time. Google may combine this with information from other websites that use Google Analytics, so a third party can collect information about your activity over time and across different websites. We have no advertising pixels and have not turned on Google's advertising features. Our site does not respond to browser Do Not Track signals, because there is no common standard for them; you can use the opt-out add-on above or your browser's cookie settings instead.
We do not sell your information
We do not sell personal information, and we do not share it for advertising. Nevada residents can still send us a request not to sell their information, using the contact details below, and we will confirm it.
Reviewing or changing your information
You can ask what we have from you, ask us to correct it, or ask us to delete it. Email [email protected] or call (775) 343-2541. We may need to confirm it is you before we act on a request.
Changes to this policy
If we change how the website handles information, we will update this page and its effective date before the change takes effect.
Contact us
The Craft Collective
457 Casazza Dr, Reno, NV 89502
(775) 343-2541
[email protected]